Microsoft office 365 subscription cancel
These monthly commitments were just deviations from annual terms, Microsoft has told its partners.
It used to be possible for so-called "legacy" subscribers to commit to a one-month subscription term before that March date. The unfair circumstance of Microsoft's CSP partners having to pay for incomplete NCE customer contract terms started to become public knowledge after Microsoft began switching subscriptions over to the NCE model, which happened on Mafor new subscriptions. This week, Microsoft's partner blog noted a couple of minor NCE program changes, such as that "partners now have seven calendar days to cancel or reduce seats after ordering or renewing new commerce subscriptions in CSP." Also, "Microsoft has indefinitely extended auto-renewals of legacy CSP subscriptions, which were previously scheduled to end on July 11." There was some talk back in December about it, but the NCE did not get mentioned at Microsoft's recent Inspire event for partners, held this month, even though that event was all about selling Microsoft's cloud services. Microsoft hasn't said much publicly about the NCE. NCE subscriptions affect organization signing up to use Microsoft services such as Dynamics 365, Microsoft 365 and the Power Platform (Power Apps, Power BI, Power Automate, etc.).
"The Microsoft Partner Agreement says partners are held to the obligation of the subscription term and owe, even if their customers go bankrupt, etc.," one partner told me, who wished to remain anonymous. In essence, Microsoft's favoring of annual commitments under NCE terms means that partners can bear greater liability with regard to Microsoft's service contracts. Microsoft's New Commerce Experience (NCE) subscription model offers less flexibility for commercial customers by steering them toward annual commitments, but it's maybe even worse for Microsoft's Cloud Solutions Provider (CSP) partners.ĬSPs will get stuck with the bills should a customer fail to complete an annual commitment under the NCE and stop paying.